Skip to content
Return Policy Alana Jumps
Refunds & Returns
If you are not happy with your purchase, you may return it within 30 days of the arrival date for a full refund.
Your product must be in unused condition and in its original packaging.
To initiate your return, contact our Customer Support Team, contact@alanajumps.com.
You will be responsible for paying the shipping fee associated with sending your order back to our headquarters in Australia. Shipping costs are non-refundable.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Once your returned product is received, we will send you an email to notify you.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
Cancelations (If Applicable)
If you would like to cancel your order, contact our Customer Support Team within 6 hours of ordering.
Each order remains in a processing state for 6 hours until it is transmitted to our operational facility for immediate fulfilment.
All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Guide".
Defective Products
If you receive a defective product, we will send you a replacement for free.
A video must be sent to the Customer Support Team to support your claim.
If your product becomes defective due to a manufacturing defect, we will send you a free replacement.
Wrong Address
It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.
Lost or Stolen Packages
Alana Jumps is not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
If you have any further questions on how to do this please reach out to our Customer Support Team, contact@alanajumps.com.
Shipping Fees
The buyer is responsible for paying any shipping fees related to international orders.
Alana Jumps is not responsible for paying customs, duties, taxes and currency exchange fees.
Refunds & Returns
If you are not happy with your purchase, you may return it within 30 days of the arrival date for a full refund.
Your product must be in unused condition and in its original packaging.
To initiate your return, contact our Customer Support Team, contact@alanajumps.com.
You will be responsible for paying the shipping fee associated with sending your order back to our headquarters in Australia. Shipping costs are non-refundable.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Once your returned product is received, we will send you an email to notify you.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
Cancelations (If Applicable)
If you would like to cancel your order, contact our Customer Support Team within 6 hours of ordering.
Each order remains in a processing state for 6 hours until it is transmitted to our operational facility for immediate fulfilment.
All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Guide".
Defective Products
If you receive a defective product, we will send you a replacement for free.
A video must be sent to the Customer Support Team to support your claim.
If your product becomes defective due to a manufacturing defect, we will send you a free replacement.
Wrong Address
It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.
Lost or Stolen Packages
Alana Jumps is not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
If you have any further questions on how to do this please reach out to our Customer Support Team, contact@alanajumps.com.
Shipping Fees
The buyer is responsible for paying any shipping fees related to international orders.
Alana Jumps is not responsible for paying customs, duties, taxes and currency exchange fees.